Terms and Conditions for Coaching

1. Who these terms are between

These terms apply to every 1:1 ADHD coaching engagement booked with rosie.rapp — Roseanne Freel Thomas, c/o Online-Impressum #10102, Europaring 90, 53757 St Augustin, Germany — “we” or “the coach” below, with full details in the Imprint. They do not cover corporate consulting, workshops or speaking engagements; those are agreed separately in writing.

You book either as a consumer (§ 13 BGB — for purposes outside your trade, business or profession) or as a business (§ 14 BGB). Section 7, the right of withdrawal, applies only if you book as a consumer; everything else applies to both, though several of the limits below bite harder against a consumer than against a business.

2. What ADHD coaching is — and what it is not

By participating in these ADHD coaching services and purchasing related products, you acknowledge that an ADHD Coach is not a licensed therapist, psychologist, psychiatrist, or other health care professional. ADHD Coaching services are supplemental to, and do not replace the care of a therapist, psychologist, psychiatrist, or other health care professional. ADHD Coaching is not to be substituted for psychiatric care, psychological counseling, therapy of any kind, or medical advice.

In German legal terms: coaching is not the practice of medicine within the meaning of the Heilpraktikergesetz. We do not diagnose ADHD or any other condition, do not treat one, and do not advise on medication. If something in a session points towards a matter for a doctor or a therapist, we will say so and stop there.

Coaching is a service, not a result. We owe you the sessions and the work described in section 3, carried out with care; we do not owe you a particular outcome. See section 16.

3. The packages

Three packages are offered, as described on the coaching page:

3-Months 1:1 Coaching — a pre-intake questionnaire, one 90-minute intake and strategy session, nine 45-minute coaching sessions and one 45-minute off-boarding or strategy update session.
4-Week package — a pre-intake questionnaire, one 60-minute intake and strategy session and three 45-minute coaching sessions.
ADHD Power Hour — a single 90-minute session on one issue, with session notes and next steps. No intake process.

Each package has a window in which its sessions have to be taken, counted from the day you book — in each case three months longer than the package itself runs:

3-Months 1:1 Coaching — six months
4-Week package — four months
ADHD Power Hour — three months

Sessions not taken by the end of that window lapse, unless we have agreed something else in writing. If life gets in the way — and with ADHD it does — say so before the window closes and we will usually find a way.

Sessions are held online and in English, by video call over Google Meet; the joining details come with the booking confirmation. Between sessions you may reach us at hello@rosierapp.com; that is not an on-call service and a reply usually takes one to two working days.

4. How a booking becomes a contract

The coaching page is an invitation to book, not an offer. A contract comes about when you pick a slot in the booking calendar and we confirm it by email, or when we agree the engagement in writing after a discovery call. The discovery call itself is free and binds neither of us.

We do not store the contract text in a form you can call up here later. You get it by email when you book — the confirmation together with these terms — so that you can save and print it. Keep that email. If you cannot find it, write to hello@rosierapp.com and we will send it to you again.

5. Prices, payment and payment plans

3-Months 1:1 Coaching — 1,900.00 €
4-Week package — 700.00 €
ADHD Power Hour — 175.00 €

No VAT is charged, under the small-business rule (§ 19 UStG). These are final prices, and the price that applies is the one shown in the booking calendar when you book.

The 3-Months 1:1 Coaching package can be paid in three instalments of 634.00 €: the first on booking, the other two before each of the two following months. The 4-Week package and the Power Hour are payable in full on booking. Payment is taken at the moment you book, through the secure checkout in the booking calendar: by card (Visa, Mastercard, American Express, Diners Club), or with Apple Pay or Link. The card details are handled by our payment provider and never reach us.

If you would rather pay by bank transfer, that is fine too — just write to hello@rosierapp.com before you book and say so. We will send you an invoice with our bank details, payable within n days, and hold the slot for you in the meantime. The booking is confirmed once the payment has reached us.

If an instalment is late, statutory default rules apply (§§ 286, 288 BGB): interest runs at five percentage points above the base rate for consumers, and we may hold further sessions until the account is settled.

6. Appointments, rescheduling and missed sessions

A session can be moved free of charge up to 24 hours before it starts, by email or through the booking calendar. Later than that, or if you do not appear, the session counts as held and is not made up. You are of course free to show that we suffered no loss at all, or a substantially smaller one, in which case nothing or only that smaller amount is owed.

If we have to move a session, we will offer you a new slot as soon as possible. If we cannot deliver a session at all, that part of the fee is refunded.

7. Your right of withdrawal (consumers)

If you book as a consumer, you have a statutory right of withdrawal, because the contract is concluded at a distance. The instruction below is the statutory model.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (rosie.rapp — Roseanne Freel Thomas, c/o Online-Impressum #10102, Europaring 90, 53757 St Augustin, Germany, email hello@rosierapp.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested that the coaching begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

When the right ends early

Your right of withdrawal expires before the 14 days are up if we have fully performed the coaching and only began performing it after you expressly asked us to and at the same time confirmed that you understood you would lose your right of withdrawal once the contract had been fully performed (§ 356 (4) BGB).

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To rosie.rapp — Roseanne Freel Thomas, c/o Online-Impressum #10102, Europaring 90, 53757 St Augustin, Germany, hello@rosierapp.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*),
Ordered on (*)/received on (*),
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
(*) Delete as appropriate.

8. Ending the coaching early

Coaching is a service of a higher nature founded on personal trust (§ 627 BGB). Either of us may therefore end the engagement at any time, without notice and without giving a reason. This is not the withdrawal in section 7: it works only forwards, and what has already happened stays as it is.

Sessions already held are payable, in proportion to what has been delivered; sessions not yet held are not, and any fee already paid for them is refunded (§ 628 (1) sentence 1 BGB). The statute adds two turns. If we are the ones who end it, without your conduct having given us reason to, or if our own breach is what makes you end it, we lose the fee even for sessions already held, to the extent that work is of no further use to you (§ 628 (1) sentence 2 BGB). And whichever of us brings the engagement down by breaking the contract owes the other the loss that causes (§ 628 (2) BGB).

9. Refunds

Two rules decide whether money comes back, and both of them are statutory rather than ours to set.

Within 14 days of booking you can withdraw for any reason or none, and everything you have paid is returned. The instruction is in section 7 above, and the law behind it is §§ 355, 356 BGB. If you asked us to start inside those 14 days and we did, you pay the share of the fee that matches what was delivered by the time you withdraw, and the rest comes back (§ 357a (2) BGB).

After the 14 days either of us may end the engagement at any time, without notice and without giving a reason. That is section 8 above, under § 627 BGB. Sessions already held are payable; sessions not yet held are not, and the fee paid for them is refunded (§ 628 (1) BGB).

What is not refunded: a session that has been held, and a session you missed or cancelled too late under section 6, which counts as held. Nor is the fee refundable because the coaching did not produce the outcome you were hoping for. What we owe you is the work, carried out with care, and not a result — sections 2 and 17.

10. Materials and license

Limited License - You acknowledge that any and all products or Services that you download are for your own personal and internal business use. You shall not copy, reproduce, transmit, modify, edit, create derivative works from, alter, sell, or share with others any products or Services that you purchase or download from our website, without prior written consent or unless provided otherwise. We grant you a limited, personal, non-exclusive and non-transferable license to use the Products for your personal and internal business use.

11. Your part, and what coaching can stir up

Coaching only works if you take part in it. You agree to keep appointments, to answer the intake questionnaire honestly, and to tell us promptly about anything that bears on the work — a change in your health, a diagnosis, treatment you are in or starting — so that coaching and treatment do not pull against each other. Every decision you make on the back of a session, and everything that follows from it, remains yours.

ADHD coaching goes at shame, avoidance and patterns that have been in place for years, so sessions can be uncomfortable and sometimes upsetting. That is part of the work rather than a fault in it. If something comes up that belongs with a doctor or a therapist, we will say so and stop there — see section 2.

12. Confidentiality

Everything you tell us in or around a session is confidential and stays between us. We will pass it on only with your consent, or where the law obliges us to, or to avert a serious and immediate danger to you or someone else. The same applies to anything we tell you about our methods and materials.

Note that coaches have no statutory right to refuse to give evidence, unlike doctors and therapists. How your data is handled is set out in the Privacy Policy.

13. Recordings and notes

Neither of us records a session — audio, video or transcript — without the other's prior consent. We keep our own written notes; those we do not need for the coaching or for the statutory retention periods are deleted.

14. Data protection

What we collect, why, on what legal basis and for how long is set out in the Privacy Policy. You can ask at any time what we hold about you and have it corrected, deleted or handed over (Art. 15–20 GDPR); hello@rosierapp.com reaches us for that.

15. The website, and tools we point you at

You may use this website and anything we hand you for your own purposes on the terms in section 10. Trying to break, overload or scrape it is not among them.

Coaching often involves suggesting a tool, an app, a book or another professional. Those come from third parties: any contract you make with them is yours and theirs, we have no control over what they do with your data, and we are not answerable for their quality or their outcomes. That does not touch our own liability for the recommendation itself, which is part of the coaching and is covered by section 17.

16. DISCLAIMERS, WARRANTIES, AND LIABILITY

Educational and Informational Purposes Only

All of the information provided on our website and contained in our products, whether for purchase or not, is for educational and informational purposes only. Nothing on our website claims to guarantee accurate, complete, reliable or up-to-date information.

Warranties & Guarantees

We strive to provide the most accurate information possible. However, we cannot ensure that our content is completely free from error or that it is timeless. As such, we do not give any warranty or other assurance as to the accuracy, completeness, timeliness, lack of errors, or fitness for particular purposes of any of the content or materials contained within and placed on our website, products, or other publications. To the maximum extent of the law, we provide our website and Services “as is” without any warranties, representations, or guarantees, whether express, implied, or otherwise.

Earnings & Results

We make no guarantee of any kind regarding the potential income or results that can be generated through the use of our Services, products or website. From time to time, we may publish testimonials from clients - however, please keep in mind that past results are not an indication or promise of your results.

Limitation of Liability

To the fullest extent permitted by applicable laws, we disclaim liability for any injuries, losses, or damages of whatever nature arising from the following, either directly, indirectly or consequentially: loss of use, loss of data, damage by Virus, loss or damage to property, claims of third-parties.

17. Liability under German law

Where German law applies, this section takes precedence over the Limitation of Liability paragraph above.

We are liable without limitation for damage caused intentionally or by gross negligence, and for injury to life, body or health. Liability under the Product Liability Act, so far as that Act applies at all, is likewise untouched. For ordinary negligence we are liable only where an obligation has been breached whose fulfilment makes performance of the contract possible in the first place and on which you may reasonably rely (a cardinal obligation), and in that case only for the damage typical of this kind of contract and foreseeable when it was made. Any further liability is excluded.

18. Force majeure

If either of us is prevented from performing by something outside our reasonable control — illness, a general failure of the network or power, a natural event, an official order, war or terrorism — the obligations affected are suspended for as long as it lasts, and the sessions concerned are moved rather than lost. If it lasts longer than 8 weeks, either of us may end the engagement, and the fee for sessions not held is refunded. Neither of us owes the other damages for that period; this does not limit liability under section 16 for anything either of us is actually responsible for.

19. Changes to these terms

We may change these terms for future bookings. The version that applies to your engagement is the one in force when you booked it, and we will not change the terms of an engagement already running without your agreement.

20. Complaints and dispute resolution

Tell us first — hello@rosierapp.com. Most things are quicker to sort out that way.

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG).

21. Applicable law, jurisdiction and final provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer resident in another EU member state, this does not deprive you of the protection of the mandatory provisions of your own country's law (Art. 6 Rome I).

If you are a merchant, a legal person under public law or a special fund under public law, the courts at our seat have exclusive jurisdiction. No place of jurisdiction is agreed with consumers: you can only be sued where you live, and you may sue us either there or at our seat (§ 38 ZPO, Art. 17–19 Brussels Ia).

The contract language is English. If a clause of these terms is or becomes ineffective, the rest stands and the statutory provisions take the place of the ineffective clause (§ 306 BGB).

Last updated: 8 August 2026.